An App platform with the right combination of functionalities like the FacilityApps Logbook App, digitizes the logbook, speeds up the workplace processes and significantly lowers costs.
Ongoing automation and innovation are a fact of life in every business nowadays. Automation and innovation is taking place everywhere at an increasing rate thereby rapidly changing the business landcape. Nevertheless many companies still work in a very traditional manner. They log their work production into a paper notebook, a form or sometime just a piece of paper. And quite often, staff forgets to look into or to complete the logbook. Consequently complaints, notifications and questions are not being followed up because of this leading to unhappy clients and disturbed processes. An innovative mobile solution can make a huge difference here.
Logbook App Benefits
Anytime access to your organisational data
Business Intelligence Dashboards
High standards of service quality
Full transparency between all stakeholders
Provides an enormous advantage over competitors that have not yet moved to a Mobile Working environment; Increases workfloor processes; Substantially lowers costs; All information in one single spot;
Enables and optimises communication between workfloor staff, supervisors and clients (of key importance in changing staffing situations). All while safeguarding GDPR compliance.
Logbook App Functionalities
The logbook app allows you to respond much faster to complaints coming in. It also simplifies the complaint ticket creation process, including photo evidence. The online portal allows all parties to look at the same issue, responses and status in real-time, avoiding phone calls and arguments about unclear statuses. Complaints can easily be copied to tasks of an assigned worker. Our logbook app also enables:
- Bottom up data storage – all data retreived directly from the workplace
- Automated processing by means of push messages through our Application App providing automatic warnings when complaints are not being handled or general action is not taken;
- Enables Internal and External communication;
- Everyone has access to the logbook- even without log-in rights questions can be asked and complaints can be handled by means of a specific link or QR code;
Keep on learning with FacilityApps
Discover more on technological developments and applications within the Cleaning industry by downloading one of our whitepapers, reports or surveys! Or check out our webinars on demand at our learning centre.