Business Intelligence with FacilityApps
Periodic client reporting is now very simple and affordable
FacilityApps introduces a new dashboard module based on Business Intelligence that makes it even easier for cleaning companies and landscaping companies to report to customers in a dynamic way. The solution offers a number of free standard analysis and reporting options based on modules and apps such as daily quality control, call reporting, logbook and time registration. More extensive dashboards are also available at a limited extra cost.
After considerable development and preparation, we can now offer our customers the flexibility we would like to see. This means that cleaning companies and landscaping companies can now produce different types of reports per type of customer, per type of building, per region, for both internal purposes and externally towards customers. This can of course also be shared externally.
No gut feeling but exact data
Business Intelligence dashboards offer management of cleaning companies and landscaping companies a means to make the right decisions. They no longer have to rely on gut feeling but test this against hard real-time data. If we are able to formulate the right questions, we can also look for answers.
Some example questions asked by our customers:
• What are the most common mistakes from quality management checks and in which rooms/areas, from which employee?
• At what times did my employees clock in and out?
• How many complaints per customer, region?
• Am I on schedule with my numbers of quality checks, client reports and other KPIs?
• How much extra work has been generated via work orders?
Simple and affordable cleaning dashboards
The user-friendliness of the dashboards is fantastic and it works intuitively. We have given a number of clients a Business Intelligence training and they are now working on creating extra dashboards (self-service). We did not want an external BI tool that would bring huge costs. These opportunities must be available to all our customers, both large and small. That is why we have made a number of standard dashboards available at no extra cost. We provide extra dashboard services at an additional cost.
GDPR compliant
The GDPR legislation also has an impact here. That involved additional challenges. Now every dashboard can be assigned and only shows the data that this person is allowed to see according to the rights structure. As a result, you can also share these dashboards with customers!