Frequently asked questions about cleaning software

Yes. Work programs, checklists, inspection forms, visit reports, safety procedures, cleaning instructions, and digital logbooks all run inside the platform. Cleaners complete tasks directly from their phone or tablet, and supervisors see results in real time. The paper is gone, the audit trail stays.

The planning module supports recurring schedules, one-off work orders, specialist cleaning, absence cover, drag-and-drop rescheduling, and live updates to the cleaners on the floor. Through the integration with Buttons for Cleaners, planning, execution, and invoicing run on the same data — so a schedule change does not create three administrative tasks.

Cleaners can clock in and out using the mobile app, a QR code at the location, an NFC tag, GPS-based check-in, or a fixed time terminal. Managers see worked hours, absences, and deviations in one dashboard. The data flows directly into payroll and invoicing — no manual export, no spreadsheet.

Proof of Service is the digital evidence that work has actually been done. It can include QR check-ins, GPS verification, photos, digital signatures, timestamps, and completed task confirmations. Cleaning companies use it to defend their invoices, end disputes about service quality, and rebuild trust with clients who used to say "I am not sure my building is being cleaned".

Yes, through the customer portal. Clients can see completed work, inspection reports, quality scores, service history, and they can log incidents or requests directly. This replaces the weekly status email and the monthly review meeting that nobody enjoys.

Yes. The mobile app runs on Android and iPhone, in multiple languages, and is designed for people who do not want to attend a software training. If your cleaning team speaks ten languages and uses ten different phones, that is fine.

Supervisors run inspections directly on a phone or tablet. The platform supports the industry standards used in the cleaning sector — VSR and DKS for European quality measurement, daily walk-around checks, error-based inspections, and customer-facing audits. Reports and dashboards are generated automatically, so the supervisor leaves the building with the report already sent.

Quality improves when it is measured consistently and acted on quickly. The platform gives you standardised inspections, real-time dashboards, trend analysis over time, corrective action workflows, and a clear view of which sites, which teams, and which tasks are slipping. The numbers are no longer somebody's opinion.

Yes — in two ways. Proof of Service prevents many complaints from starting (the client can already see the work was done). And when an issue does come in, the customer portal, the digital logbook, and the inspection history let you respond with facts instead of apologies. Cleaning companies tell us complaint resolution time drops sharply once everything is in one place.

Product led, built on AI. AI sits in the foundation of the platform, not on top of it. It supports smarter planning, faster quality analysis, automated workflows, anomaly detection in time and quality data, and frontline support for cleaners and supervisors. We are not adding an AI chatbot for marketing — we are building AI into the core operational loop.

Data-driven cleaning means cleaning where and when it is actually needed, based on usage data instead of a fixed weekly schedule. Examples: occupancy sensors that trigger washroom cleaning, footfall data that changes the route, and real-time signals from the building. The result is higher quality where it matters and less work where nobody is.

Yes, through Cleaning Workx, part of the FacilityApps group. VR onboarding lets new cleaners learn procedures faster, in their own language, with consistent quality across locations. Available in 15+ languages. Especially useful for international teams and high-turnover sites.

No. AI and robotics support cleaners on the parts of the work where machines are better — repetitive, measurable, low-judgement tasks. The work that requires care, judgement, and human presence stays with people. Our position is simple: AI does not replace cleaners. AI makes cleaners visible.

Most customers go live within two weeks. The platform is modular, so you can start with one or two modules (time registration, quality inspections, mobile work programs) and add the rest at your own pace. We do not believe in twelve-month implementation projects in the cleaning sector — the work floor cannot wait that long.

Yes. Modular pricing, fully integrated platform. You pay for the modules you use, and the modules share one data model — so the platform stays one system, not a stack of disconnected tools. Add quality inspections this quarter, add cleaning calculation next quarter, add VR training next year.

Yes. The platform integrates with payroll software, ERP systems, HR systems, financial software, BI platforms, and cloud storage. We also publish open APIs and work with the Facility Data Standard (FDS) to support open data exchange across the cleaning sector.

Yes. The platform runs in the cloud and is used on desktop, tablet, and mobile. There is no on-premise installation, no server room, and no client-side software to update. Cleaners pick up where they left off when they switch device.

Legendary customer focus. That is the standard we hold ourselves to — not customer service, not support, but customer success that customers actually talk about. Practical onboarding, fast response, industry-specific expertise, and a roadmap shaped by what our users tell us.

You can easily request a demo through our website. We're happy to schedule an online demonstration at your convenience, or visit your company in person. Our team serves cleaning businesses throughout the Netherlands, Belgium, and other countries we operate in.

FacilityApps is workforce management software built specifically for cleaning companies and facility service organisations. The platform brings planning, time registration, quality inspections, work programs, proof of service, customer communication, and cleaning calculations into one connected system. We have been building software with and for cleaners for ten years, serve 500+ cleaning companies, and have 40,000 cleaners using our apps every day.

FacilityApps is designed for commercial cleaning companies, window cleaning specialists, industrial cleaners, multi-service facility providers, and the cleaning departments inside larger facility service groups. The platform fits a regional team of ten cleaners as well as an international group with thousands of frontline staff across multiple countries.

It means the cleaner is the main user, not an afterthought. Most facility software is built for the back office. FacilityApps is built first for the person on the work floor, then for the supervisor, then for management. If a cleaner cannot use a feature on their phone in two taps, we redesign it. "Software for Cleaners" is our tagline and our test.

Better, Simpler, Faster is the standard behind every feature, hire, and decision at FacilityApps. Better means improving the quality and outcome of cleaning work. Simpler means reducing complexity for the people who use the software. Faster means shortening the path from problem to solution. We apply this test to ourselves before we ask our customers to.

Generic workforce tools were not built for the cleaning industry. FacilityApps includes the workflows that make cleaning operations work: digital work programs, cleaning-specific quality inspections (VSR and DKS), cleaning calculations and tender pricing, digital logbooks for clients, and smart cleaning integrations with sensors and IoT. You do not have to configure it to behave like cleaning software — it is cleaning software.

Yes. Through our acquisition of M-Bytes, FacilityApps now includes specialised cleaning calculation and tender software. You can build cleaning calculations, scope-based proposals, tender pricing, labour calculations, overhead and margin models, and full contract estimations — all inside the FacilityApps ecosystem.

Many cleaning companies still price tenders in spreadsheets. Spreadsheets hide labour cost mistakes, missed overhead, and inconsistent margins, and they make underpricing the default. Dedicated cleaning calculation software gives you consistent pricing, defensible numbers, and contracts that are actually profitable when you deliver them.

Yes. Once a quotation is won, the scope, hours, and tasks flow into planning and work programs without re-entry. This is the difference between selling a contract and operating a contract — and it is where most cleaning companies lose margin today.

More than 500 cleaning companies use FacilityApps today, with 40,000 cleaners active in the apps every day. We operate from offices in the Netherlands and the United Kingdom, and our customers run cleaning operations across Europe and beyond.

Yes. The platform supports multilingual operations and is used internationally. The mobile apps are designed for cleaning teams that often speak several languages on the same site. Our VR training (Cleaning Workx) is available in 15+ languages.

Yes. The platform supports multiple locations, multiple legal entities, subcontractor management, large operational teams, and enterprise reporting. International cleaning groups use FacilityApps to standardise operations across countries while keeping local flexibility.

By reducing paper, reducing unnecessary cleaning through data-driven schedules, optimising routes, and making smarter use of staff hours. Sustainability in cleaning is not a separate module — it shows up as fewer kilometres driven, less product used, and less work done in empty buildings.

The best software combines workforce management, planning, quality inspections, cleaning calculations, customer portals, and mobile apps into one connected system, built specifically for the cleaning industry. FacilityApps is built that way from the start.

By stopping the leaks: underpriced contracts, unbilled hours, lost time on administration, customer churn from poor communication, and operational decisions made on hunches. Each of these has a digital answer inside FacilityApps. Most customers see the return inside the first contract cycle.

Proof of Service software. FacilityApps includes QR check-ins, GPS verification, timestamps, photos, digital signatures, and inspection records — all in one audit trail. When a client asks "was this cleaned?", you do not argue, you show.

FacilityApps is used by cleaning companies throughout the Netherlands, Belgium, Germany, France, South Africa, Slovenia, and Italy. As a fully cloud-based platform, your teams can start immediately from any location — whether in Amsterdam, Rotterdam, Antwerp, or anywhere else. No local installation required.

Yes. FacilityApps supports the documentation and reporting obligations applicable to cleaning companies in the Netherlands and Belgium, including digital time tracking, Proof of Service, quality inspections, and transparent client reporting. The platform helps you demonstrate compliance with industry standards in both countries.