FAQ

Underneath you’ll find Frequently Asked Questions in different categories. If you have any other question, please let us know!

 

IT System & Platform (9)

FacilityApps has its backend and apps (total platform) available in Dutch, English, German, Russian and French. It is relatively easy to add new languages here.

All Samsung phones and tablets with at least Android 6, for example Samsung X Cover 4 smartphones (720 x 1280 pixels, 16: 9 ratio (~ 294 ppi density)) or Samsung A3 (540×960 pixels, 16: 9 ratio (~ 245 ppi density)

All Apple iPad & iPad mini 2016 and above and in terms of smartphone Apple iPhone 5S and above.

Windows10 is also supported but not recommended.

Yes, our platform is completely ‘in the cloud’. Our backend is a login via an internet browser (preferably Google Chrome, Safari, Edge or Firefox). Our app can be found in the various app stores. Because our app is built as a native app, you can also use the app offline. We have customers who do not have a data bundle on their phone or tablet and yet work with FacilityApps. The data is stored locally and securely and if there is Wi-Fi connection, all data is synchronized. There are, of course, limitations in offline mode.

 

FacilityApps is not a web app, but a native app. This means that we can offer a better user experience than with a web app. In addition, you do not always need a connection to still be able to enter data. These are the advantages of a native app compared to a mobile or web app.

Yes, an online connection is necessary to be able to use all functionalities to their maximum potential. It is not strictly necessary to use a mobile subscription, because FacilityApps is a native app and therefore also the most important functionalities also offline. The processed forms, tasks and more are stored locally encrypted and if there is a WiFi connection again, all data is synchronized. Particularly in modern buildings, cellars and remote areas, the connection is sometimes lost. With FacilityApps, the work can always continue.

The FacilityApps app works on nearly every smartphone and tablet running on iOS, Android or Windows. There are some requirements for the software versions of these platforms (iOS7 and above, Android 4.4 and above and Windows10) and for speed, and for a good and stable user experience we prefer a good process speed (minimum of …) and at least 1 GB of working memory.

For end users, if you know how to use a tablet and/or smartphone (and this is 90% of the population older than 4 years), then you can also use FacilityApps. For end users in the field (cleaners, gardeners, etc.) we have kept the app as simple and intuitive as possible. The average user only needs a 15-minute instruction to get started.

 

For the administrator/manager who manages our package on the customer side, something more is expected. We will train, educate and support this manager, but he must be accustomed to working with computers and other software packages. On average, it takes a day to train this super user and have the first processes implemented in FacilityApps.

Yes, you can easily add or remove new users yourself. You pay each month for the users in the system, or it has to be contractually agreed otherwise.

The backend can be provided with its own logo and the theme colors can be adjusted and thus tailored to your house style. Forms that are generated in PDF can also be provided with your own logo and in terms of color theme adapted to your house style.

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