Underneath you’ll find Frequently Asked Questions in different categories. If you have any other question, please let us know!
Data & Security (4)
Our customer is and always remains the owner of the data, both the own data and the data that is generated. Almost all data can be exported by the customer. In addition, we can also make links with other software if desired. If a customer wants to quit FacilityApps, we can export the generated data (documents, reports, etc) to, for example, .csv or .xlsx.
We only use the European location, to avoid the Patriot Act. FacilityApps uses Amazon to host the data, the market leader.
The Amazon environment meets the following certifications: ISO 27001, SOC 1 and SOC 2, PCI Level 1, FISMA Moderate, and Sarbanes-Oxley (SOX).
FacilityApps has committed itself to the new GDPR legislation that will be applied from May 2018 onwards. For this we will draw up a processing agreement with our customers, so that this is also guaranteed. In addition, the FacilityApps software is always up to date and our backend is behind an encrypted connection (HTTPS).