Dramatically improve your internal and external communication with our Ticket App
Acting, and reacting, fast and adequately to any report, complaint or client question is essential for every business. The key to any high quality service is the mutual communication between the contributors. It has to be clear for everyone how many activities there are, which ones have not been actioned and which have been finished. And then this proces needs to be feedback to the client.
A Mobile Workforce application like this Ticket App ensures that these processes go more smoothly and faster while at the same time lowering your costs. This provides you with a significant advantage over your competitors who haven’t made the move to Mobile Working yet.
Ticket App Benefits
Anytime access to your organisational data
Business Intelligence Dashboards
High service quality control
Clear and simple registration; Time and cost saving; Always a complete overview of all tickets; Fast handling of complaints, reports and questions; Activities are automatically forwarded to the responsible person
You and your clients are always informed about the status of which activity; Significant Improved Internal and External communications;
Ticket App Functionalities
The FacilityApps ticket app allows you to respond much faster to complaints coming in. It also simplifies the complaint ticket creation process, including photo evidence. The online portal allows all parties to look at the same issue, responses and status in real-time, avoiding phone calls and arguments about unclear statuses. Complaints can easily be copied to tasks of an assigned worker. Additional functionalities are:
- Bottom up data storage – all data retrieved directly from the workplace
- All tickets collected in a central system;
- Automated processing by means of push messages through our Application App providing automatic warnings when tickets are not completed or actioned;
Keep on learning with FacilityApps
Discover more on technological developments and applications within the Cleaning industry by downloading one of our whitepapers, reports or surveys! Or check out our webinars on demand at our learning centre.