Supervisor costs down 10%, quality and customer satisfaction up.
Succes Cleaning has a good name in the cleaning industry. In 2010 Succes had a vision to gain more grip on operational processes through software.
Operational director Nico Schokker: "The market is becoming more business-like. We wanted to achieve advantages on three fronts: for ourselves, for our supervisors, and for our customers."
Serendipity, as Johan Cruijff would say
The solution was found close by at FacilityApps.nl in Purmerend. Dirk Tuip: "Succes was critical in a constructive way. Facility Apps offers a complete working app package: work orders, time registration, quality measurements, complaints, assessments, and more."
Paperwork and carbon forms gone.
Financial director Gerard Veerman: "We can now follow and secure processes one on one. Our supervisors spend considerably less time on paperwork. This saves us a lot of money." Nico Schokker: "Our customers are very satisfied. Some have elevated Facility Apps to the standard for how a cleaning company should work."
Construction, electrical, installation, etc.
Dirk Tuip: "Facility Apps is now market leader in cleaning, partly thanks to Succes. We are also in talks with companies in construction, electrical and installation. We are proud to have given Succes and others a basis for operational excellence."
Source: Nieuw-Volendam