Providing an excellent service is essential for your company

 

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Being able to act, and react, fast and adequately to any reporting is essential for every business. A question or complaint needs to be handled satisfactorily and immediately. Internal communication is vital in such case.

Who handles the complaint? Who answers the clients question(s)?

Often there are so many questions that the overview is lost. When this is not completely clear and properly picked up, the client may be lost. An innovative Service App is the proper solution here.

Our Service App offers you direct advantages and solutions for the issue(s) at hand. Imagine work processes that run more smoothly, a higher client satisfaction rate, lower operational costs and a head start on competitors that haven’t made the move to Mobile Working yet.  

Functionalities of the Service App:

 

The key functionalities of our Service App are:

  • Bottom up data storage – all data retreived directly from the workplace
  • Forms online and offline available on all devices (Android, IOS and Windows)
  • Data is lodged real-time
  • Everyone can view and complete checklists in their own time and place
  • Enables signing off with signatures, locations(s), photos (before/after), creation of multiple choices and customised tables.
  • Automated processing by means of push messages through our Application App providing automatic warnings when services are not completed or actioned;
  • Accessable for your staff and your client- Determine in the configuration overview which information can be viewed by whom;


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Concrete advantages of the Customer Service App:

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  • Clear and simple registration;
  • Always a complete overview;
  • Fast handling of complaints, reports and questions;
  • You and your clients are always informed about the status of which activity;
  • Significantly improved Internal and External communications;

Below are the latest updates of the logbook app:

David versus Goliath – How established brands collaborate effectively with startups

  Digital transformation requires new partnerships and thinking outside of the box. This is easier said than done. The partnership between Vileda Professional, the home and cleaning brand from Freudenberg, and FacilityApps is a best-practice example of a win-win relationship between an established company and an independent startup. Story of Vileda Professional – Understand that […]

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FacilityApps is set to move over to H20 Campus before the end of the year!

In October 2019, FacilityApps will be moving to a new location. ‘Our current location in the city center of Purmerend with it all of its’ facilities at a walking distance is great. However, our office is becoming too small, so we need space to expand. The H20 campus provides a unique opportunity.’ H20 Gaming, esports […]

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Find FacilityApps in the dedicated Management & Mobility Solutions Pavilion at Interclean Istanbul 2019

You can find FacilityApps in the dedicated Management & Mobility Solutions Pavilion at Interclean Istanbul 2019. On 10 April 2019, Interclean will arrive in Istanbul once more to bring cleaning and hygiene professionals together from around the world. The last exhibition attracted thousands of visitors from over 100 countries – and the 2019 show will […]

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Reinforcement Ringdijk Amsterdam completed. The strength of the dike can now be followed via FA platform

This completes the physical work and the work now continues within the FacilityApps platform. Last week the reinforcement of the Ringdijk, Watergraafsmeer in Amsterdam, was completed. The Ringdijk was symbolically given back to the residents. Delta Programme Commissioner Peter Glas together with the CEO of the Flood Protection Programme Eric Wagener, covered the last JLD […]

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Elis awarded for Elis Connected Cleanroom at the EuroLab/CrimeLab (Poland)

Elis Cleanroom was awarded a prize at the EuroLab/CrimeLab in Warsaw, Poland for her Elis Connected Cleanroom concept, which was developed on the FacilityApps platform. Within a highly regulated industry, many things are done offline. This makes it difficult to monitor compliance with the high standards. Elis Connected Cleanroom™ was developed on the FA platform […]

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Welcome to the world of Mobile Working!

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  • Data input available on all workplaces
  • Data available 24/7
  • Connection with your existing ERP-system
  • Up and running within one working day.

The Customer Service App is part of our unique App-platform. You can compile and design this App yourself by means of the more than 50 functionalities we offer. Finetune the App completely to your, and your clients, taste.

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    Get started today

    Want to know more? Don’t wait, start today. Choose one of the following options:

    Free demo

    Rate yourself the advantages our apps will bring you. Apply for a free demo and personally experience the revolution!

    Pricing

    No high investments or start up costs. We offer you a SaaS platform so you only pay for what you really use.

    Implementation steps

    Start with the apps from FacilityApps in five logical roadmap steps resulting in a quick implementation.

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