Providing an excellent service is essential for your company

 

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Being able to act, and react, fast and adequately to any reporting is essential for every business. A question or complaint needs to be handled satisfactorily and immediately. Internal communication is vital in such case.

Who handles the complaint? Who answers the clients question(s)?

Often there are so many questions that the overview is lost. When this is not completely clear and properly picked up, the client may be lost. An innovative Service App is the proper solution here.

Our Service App offers you direct advantages and solutions for the issue(s) at hand. Imagine work processes that run more smoothly, a higher client satisfaction rate, lower operational costs and a head start on competitors that haven’t made the move to Mobile Working yet.  

Functionalities of the Service App:

 

The key functionalities of our Service App are:

  • Bottom up data storage – all data retreived directly from the workplace
  • Forms online and offline available on all devices (Android, IOS and Windows)
  • Data is lodged real-time
  • Everyone can view and complete checklists in their own time and place
  • Enables signing off with signatures, locations(s), photos (before/after), creation of multiple choices and customised tables.
  • Automated processing by means of push messages through our Application App providing automatic warnings when services are not completed or actioned;
  • Accessable for your staff and your client- Determine in the configuration overview which information can be viewed by whom;


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Concrete advantages of the Customer Service App:

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  • Clear and simple registration;
  • Always a complete overview;
  • Fast handling of complaints, reports and questions;
  • You and your clients are always informed about the status of which activity;
  • Significantly improved Internal and External communications;

Below are the latest updates of the logbook app:

Workdays FacilityApps at beer- and croquette factory

FacilityApps team has been visiting customers in the past few weeks at various locations to see how the Apps are used in practice. Among other things, a visit was made to the Heineken Experience in Amsterdam, the production facility of Dobben Kroketten (Royaan) and in green at various locations in North Holland.  Johan de Punder, […]

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Fonville and FacilityApps look ahead. Cooperation leads to contract prolongation.

The contract between Fonville Cleaning companies and FacilityApps has been prolonged. With this commitment, the all-round service cleaning organization indicates that it is very satisfied with the services of FacilityApps. Both companies are looking forward to the future with a positive feeling. “’Customer satisfaction is what it is all about’”. A contract prolongation generally means […]

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App provides Donkergroen insight into green management and keeps the green administrator informed digitally

Green providers such as Donkergroen had previously lost a lot of time because of it: drawing up a scanning report of a green project, scanning it and sending it to the customer. This can now be done a lot faster: one App is enough to provide a customer and the internal organization with an overview […]

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Welcome to the world of Mobile Working!

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  • Data input available on all workplaces
  • Data available 24/7
  • Connection with your existing ERP-system
  • Up and running within one working day.

The Customer Service App is part of our unique App-platform. You can compile and design this App yourself by means of the more than 50 functionalities we offer. Finetune the App completely to your, and your clients, taste.

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    Get started today

    Want to know more? Don’t wait, start today. Choose one of the following options:

    Free demo

    Rate yourself the advantages our apps will bring you. Apply for a free demo and personally experience the revolution!

    Pricing

    No high investments or start up costs. We offer you a SaaS platform so you only pay for what you really use.

    Implementation steps

    Start with the apps from FacilityApps in five logical roadmap steps resulting in a quick implementation.

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